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E911, LBS, RFID, AND WI-FI CONSULTING SERVICES
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E911 PSAP and Carrier Issues

E911-LBS Consulting provides comprehensive assessments of key issues facing PSAPs as they begin the process of E911 implementation.  Many PSAPs feel that E911 implmentation is all about technology implementation; in reality, there are a host of other issues that must be addressed before and during implementation  for it to be successful, both in the near-term AND the longer-term. 

Conversely,carriers are faced with an ever increasing volume of PSAP E911 requests, and are straining in multiple issue areas to meet their deadlines.

Issues that we can assist with include:

Wireless Products/Product Portfolios - Strategic, Design, and Implementation Issues

E911-LBS provides the latest, PRACTICAL thinking in the strategic structuring, design, and implementation of Wireless Products and Services.  Drawing on years of experience developing new generations of communications products for the likes of AT&T, Verizon, and Nextel, E911-LBS can help wireless carriers navigate through the myriad of possibilities facing their product portfolio, and provide the most effective designs to effectively reach their target markets.  For enterprises, E911-LBS can apply the possibilities of location and Wi-Fi technologies to your business to find new ways of reaching new customers, better ways of serving existing customers, and improving both the top and bottom lines.

CONSULTING SERVICES AND SOLUTIONS

The following describes services and solutions projects that can address various combinations of the issues described in the first two columns.  Pricing is dependent on the issues involved and complexity/duration of the project.  There is also a retainer option that will provide "on-call" assistance up to a certain number of hours over a certain period of time.  Please contact E911-LBS Consulting for more details.

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E911 PSAP and Carrier Issues

PSAP Issues

  • Accuracy Issues (How to handle variances)
  • Carrier "Quirks"  (Differences in the Implementation Process)
  • Cost Recovery (Tightly tied to taxation issues below)
  • Designing For (Rapid) Call Growth
  • Handling Multiple Calls per Incident (Traditional 911 - one to one relationship; E911 - One to MANY relationship - MANY implications - strategic, systems, staffing, etc.)
  • Multi-Carrier Implementations
  • PSAP Overlap/Coordination
  • Regulatory Compliance
  • State versus Local E911 Issues AND Opportunities
  • Taxing Opportunities

Carrier Issues

  • Balancing resource committments vs. regulatory obligations
  • Coordinating with other carriers
  • Common PSAP filing problems
  • Cost Recovery Issues
  • Regulatory Compliance

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Wireless Products and ServicesStrategic, Design, and Implementation Issues

Strategic Issues

  • APPLICATIONS! (Please see our applications section - Internal Links are Down) 
  • Back Office Support (e.g. Billing, Customer Care)
  • Bundling with Other Services
  • Business Models! (Please see Application Section) 
  • Pricing Strategy
  • Product Strategy (e.g. Residential vs. Business Applications; High-Value vs. Other Residential Customers; Vertical Strategies...Transportation vs. Health Care vs. Others)

Design Issues

  • Ease of Use/Useability
  • Handset Lifecycle Management 
  • Menu Slotting
  • Network Loading

Implementation Issues

  • Coordination/conflict with other wireless data products
  • Coordination with E911 markets versus LBS launch markets
  • Network vs. Handset Issues  - Technology AND Business (What are the Implications of Accuracy Variations at the application and business model level?)
  • Operational Readiness Testing - How To Do It
  • Pilot Testing - Big or Small Markets?

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Consulting Services and Solutions

E911 Services

  • Call center/dispatch center assessment (particular focus on volume/traffic implications of Phase II implementation)
  • Carrier Regional Profiling (for individual or adjacent PSAPs)
  • Phase II Design Review (Multiple Options)
  • Implementation Management/Quality Control
  • Performance Metrics Development
  • PSAP Readiness Review
  • Rural versus Urban Coverage Assessment

WI-FI and LBS Services

  • Application Design (High and Detailed Functional Requirements and High-Level Technical Requirements Development)
  • Application Design Review (for existing or conceptual designs)
  • Business Model Strategy/Business Case Development
  • Competitor Profiling (includes non-Carrier Enterprise applications)
  • Consultant Assessment (Major's Only)
  • (Geo) Demographic Assessments (Relative To Potential Hotspots and LBS Applications)
  • Implementation Management/Quality Control
  • Pricing Strategy Development
  • Product Strategy Development
  • Program Management - Wi-Fi Platform Implementation and LBS application/application program implementation