What A Failing Restaurant Or Hotel Can Do To Get Back On Track

They say that good things come to those who wait. Unfortunately, this isn’t always true when it comes to restaurants and hotels. Although the business is far from dying off, many establishments are struggling to stay afloat these days. The following tips can help you save a failing restaurant or hotel:

Check Your Marketing

The first thing you should do is take a look at your marketing. Is it reaching the right people? Do you have too many ads in places that don’t make sense? Are your messages clear and consistent across platforms, or are they different on every channel (for example, Twitter vs Facebook)?

If you’re not sure where to start, consider hiring an restoran or hotel advisors company to conduct an audit of your current advertising strategy and make recommendations for how it could be improved.

Analyze The Quality Of Your Food And Service

You should also analyze the quality of your food and service. If you’re getting a lot of negative reviews, it’s time to go back and look at what customers are saying about your restaurant or hotel. Check out TripAdvisor or Yelp and see if there are any patterns in the feedback. Do they all mention slow service? Are they complaining about poor quality ingredients? Or could it be something else entirely?

Once you’ve identified an issue with one aspect of your business (or multiple aspects), look for common themes among the complaints–you may find that there’s a problem with how staff members are responding to customer complaints. The hospitality industry consulting can help you figure out what’s wrong with your hospitality business and how to fix it.

Switch Up Your Menu

  • Offer a new menu. If you’ve been serving the same thing over and over again, it might be time for some change. Try offering a seasonal menu or one with limited time specials to keep things fresh, like Taco Bell did when they introduced their Waffle Taco in 2014.
  • Switch up the way your menu items are ordered: You could also try getting creative with how you present and sell your existing food offerings by offering them in ways that have never been done before–like Pizza Hut’s Cheesy Bites pizza pockets!


It’s not easy to turn things around, but it can be done. If you’re in a restaurant or hotel that isn’t doing well, don’t give up hope! Take some time to analyze what went wrong and make changes accordingly. Maybe your food was bad or service wasn’t great–if so, then consider switching up your menu or hiring more staff members who have experience with customer service skills like listening attentively and being polite no matter how busy they may be at the moment.